Outsourced IT Services Archives - Les Olson IT https://lesolson.redpeppersoftware.net/blog/tag/outsourced-it-services/ Your Office Technology Partner Wed, 07 Jun 2023 21:37:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.6 https://lesolson.redpeppersoftware.net/wp-content/uploads/2021/11/cropped-LO_ITfavicon-1-1-32x32.png Outsourced IT Services Archives - Les Olson IT https://lesolson.redpeppersoftware.net/blog/tag/outsourced-it-services/ 32 32 Outsourcing IT Services: Finding Expert Technical Support in 2023 https://lesolson.redpeppersoftware.net/blog/outsourcing-it-services-finding-expert-technical-support-les-olson-it/ Tue, 06 Jun 2023 15:41:59 +0000 https://lesolson.redpeppersoftware.net/?p=18871 Date: June 6, 2023 Author: Barry Preusz     The Case for External IT Support Outsourcing IT services is a

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Date: June 6, 2023
Author: Barry Preusz

 

 

The Case for External IT Support

Outsourcing IT services is a strategic move for businesses looking to reduce costs, access specialized expertise, and focus on core competencies. Subcontracted IT services are not a small company phenomenon due to a lack of staffing or expertise within the business. Outsourced IT services play a significant role even among the largest companies. In fact, 92% of the Forbes Global 2000 companies use IT outsourcing.1 So when companies look outside their business for specialized services, what is the best process to employ? This article examines the steps to follow when searching for an outsourced IT company.

 

Best Practices for Hiring the Right IT Company – Step-by-Step

 

First, define company goals.

Before outsourcing IT services, define the objectives needed. For example, do you need network security, anti-virus management, server support, network administration, desktop care, data cabling, or server migration? Then, identify the specific knowledge and competencies you have in-house and what is lacking within that you can derive from an external source. Also, determine the information and communication outcomes you expect and the timeline for completion.

 

Second, identify the right outsourcing partner.

Look for an outsourcing provider with expertise in the services you need. Consider the prospective partner’s experience, reputation, track record, proximity, pricing, and cultural fit. Will working with this partner create a synergy between the two companies to meet your needs and promote your business? A study by Elfring and Baven found that outsourcing technical services can reach an autonomous status in which the eternal partner can do more for the company than they could do on their own. This new autonomy allows the company to close or redelegate some in-house functions and reroute them to the outsourced company for improved performance and cost savings. 2

 

IT Networking

 

Next, develop a detailed service-level agreement (SLA).

A comprehensive SLA ensures both parties understand their roles and responsibilities and manage expectations. The SLA should provide details such as scope, timelines, service levels, escalation procedures, confidentiality, and security measures.

 

Establish communication protocols.

Clear communication is essential for a successful outsourcing relationship. Therefore, establish communication protocols such as regular meetings, reporting requirements, and issue escalation procedures.

 

Manage the relationship.

After establishing the outsourcing relationship, it is crucial to manage it effectively. For example, monitor performance against the SLA, address any issues promptly, and maintain open communication channels. Along with the communication protocols above, working through the inevitable challenges cohesively is part of the process.

 

Information Technology Networking

 

Finally, evaluate the results and adapt.

Regularly evaluate the outsourcing relationship to ensure it meets the company’s goals and objectives. Employing metrics such as cost savings, service quality, communications interruptions, information security, document flows, and customer satisfaction can allow you to measure the success of the outsourcing arrangement. Often some plans will change as more information about your evolving IT system comes to light. Be flexible and adapt to the changing situation, always moving forward to improve the information process.

 

Summary

The steps above lead business executives and owners to successfully outsource IT services that are extremely difficult to manage on their own. Subcontracted IT services can help businesses realize cost savings, specialized expertise, streamlined operations, and, most importantly, allowing your company an increased focus on your core competencies.

 

 

 

Footnotes

 

 

 

 

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Security Operations Center https://lesolson.redpeppersoftware.net/blog/what-is-a-soc-security-operations-center/ Tue, 02 Aug 2022 20:01:40 +0000 https://lesolson.com/?p=17036 Whatever your company does, they believe it depends on the tech. Your business is at risk when your infrastructure isn't functioning properly. You can guarantee your infrastructure and assets are online and always running as effectively as possible with Managed IT Services from Les Olson Company. To reduce expensive downtime, their technical professionals are continually working in the background. They are your partner in using technologies to assist you to accomplish your corporate objectives

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[cz_title id=”cz_64849″ cz_title=””]All organizations must implement a very strong cybersecurity solution to protect their devices and data from cybercrimes, which have become increasingly common over the past decade.

A Security Operations Center is, as the name suggests, a crucial security solution for businesses. The Security Operations Center, or SOC, plays this role by preventing, monitoring, detecting, investigating, and responding to cyberthreats around the clock.

 

Here is what you can expect from a  Security Operations Center:

 

  • Presence of experienced and expert team members who take care of all the security aspects of the organization
  • Protection of the organization’s assets including intellectual property, personnel data, business systems, and brand integrity.
  • Knowledge of how to protect the organization from all types of data bridges and cyber security threats.
  • Creation of a detailed and comprehensive strategy that can be used to defend against all types of cyber-attacks.

Now that you have some idea of the abilities of a Security Operations Center, it is time to understand the role that it performs. In this way, you will be able to better understand the significance of having a Security Operations Center assist with the protection of your organization’s assets against cyberattacks.

 

What Does a SOC Do?

 

An agency’s or organization’s centralized SOC effectively uses people, automation tools and software, and other technologies to constantly evaluate and detect the weak defense posture of the company while avoiding, recognizing, analyzing, and reacting to cybersecurity issues.

 

Note that different SOCs have different numbers of team members but all of them perform the same function. Let’s have a look at some of the major roles of the Security Operations Center.

 

●    Prevention & Detection

The most preferred step in the cyber security strategy of the Security Operations Center is to prevent data breaches and cyber security attacks from happening. It is undoubtedly the most effective way to prevent the organization from experiencing any kind of cyber issue. However, in the case that a problem occurs, the team members will immediately detect the problem.

 

Remember that a SOC monitors the network constantly rather than reacting to risks as they arise. The SOC team is then able to identify unwanted activities and stop them before they have a chance to do any harm.

 

It is the core responsibility of the SOC members to keep an eye on all kinds of harmful activities that may be performed by cyber attackers. If they detect anything suspicious that can be harmful to the safety and security of the organization and its assets, they immediately try to gather as much information as they can. In this way, they can perform detailed investigations and find solutions.

 

●    Investigation

Once suspicious activities have been detected, the SOC team will begin the investigation stage. During this stage, SOC analyzes the severity of the security problem, the extent to which it can affect the assets of the organization, its nature, and how it can affect the whole infrastructure.

 

By comprehending how attacks develop and how to react appropriately before they get out of control, the analyst may identify and assess many sorts of security issues. For a successful triage, the SOC analyst integrates knowledge of the network with the most recent global information security research, which includes insights on offender capabilities, strategies, and tendencies.

 

●    Response

After the SOC team detects the issue and completes the investigation, they will move on to the response stage and devise a solution. A coordinated response is a practical step toward solving the problem. In this stage, the SOC performs various tasks to rectify the problem and bring the organization back to its previous safe condition. The SOC responds by addressing all the possible cybersecurity issues and performing actions that can solve them immediately.

By proceeding with endpoint isolation, malicious process termination, blocking execution, file deletion, and other measures, the SOC strives to enhance the security strength and retrieve any damaged or exposed information following an event. In the case of malware infections, this can entail restoring workable files to get around ransomware, erasing and resuming terminals, reorganizing infrastructure, or deleting and resetting access points.

 

Looking For the SOC For Your Organization? Choose Les Olson!

Les Olson IT operates a cutting-edge Network Operations Center (NOC), where its staff of IT experts supports the communications infrastructure. Their help desk has a group of qualified, highly skilled professionals who provide next-level customer service. With their Managed IT Services Help Desk and Remote Monitoring and Management, they can take care of all the details of your IT requirements, including the time-consuming and hectic repairing of network computers and other devices, giving your company a sense of security.

 

There’s a strong probability that when you seek out to resolve an issue, and are proactively trying to fix it.

 

Your organization’s smooth operation depends on the technology that you rely on. Your business is at risk when your infrastructure isn’t functioning properly. You can guarantee your infrastructure and assets are online and always running as effectively as possible with Managed IT Services from Les Olson Company. To reduce expensive downtime, their technical professionals are continually working in the background. They are your partner in using technologies to assist you in accomplishing your corporate objectives.

It’s time to let the security and functionality of your company’s network and devices be managed by Les Olson’s award-winning IT specialists. Their Managed IT Services offer a wide range of technological options, such as remote network assessment and tracking, user customer care assistance, and much more.

 

Reach Out To Les Olson SOC Experts Today[/cz_title]

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Get a FREE, Comprehensive Network Analysis

Let us provide a no-obligation health assessment of your computer network and business technology. We will analyze your network to identify vulnerabilities. Depending on what we uncover, we will also make suggestions on ways to augment security systems and get more out of your existing technology infrastructure.[/cz_title][cz_gap][cz_button title=”Request Your Free” btn_position=”cz_btn_block” text_effect=”cz_btn_txt_move_down” id=”cz_21447″ subtitle=”NETWORK ANALYSIS” link=”url:%2Fservices%2Fit-services%2Fnetwork-analysis%2F|||” sk_button=”font-size:18px;text-align:center;line-height:20px;background-color:#ba0230;padding-right:30px;padding-left:30px;border-radius:0px;” sk_hover=”color:#ffffff;background-color:#e8283b;” sk_subtitle=”font-size:17px;color:rgba(255,255,255,0.6);font-weight:400;” sk_icon=”border-radius:4px;padding:10px 10px 10px 10px;margin-left:-8px;margin-right:12px;background-color:#ffffff;”]

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3 Reasons to Partner with a Great Outsourced IT Company in 2022 https://lesolson.redpeppersoftware.net/blog/3-reasons-to-partner-with-a-great-outsourced-it-company-in-2022/ Thu, 30 Dec 2021 18:48:11 +0000 https://lesolson.com/?p=16285 One of your goals for 2022 should be to interview IT firms and establish a partnership with the one that fits your needs. Whether you need a fulltime partner, or someone to help during your busy times, having this relationship will pay dividends. We suggest partnering with someone local that can come in person if you need them. Our service area includes the entire state of Utah as well as Clark County NV.

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You were not alone in finding it difficult to hire and even retain talented IT professionals in 2021.  The phrase “Outsourcing IT” had a 200+ increase on Google Trends in 2021.  Also, the Gartner Group, stated “A lack of talent availability was cited far more often than other barriers this year, such as implementation cost (29%) or security risk (7%).” https://www.gartner.com/en/newsroom/press-releases/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption

And finally forecasts predict this trend will continue into 2022 as demand for office technology rises and the availability of IT talent remains low.  So, what are you to do?  Keep in mind these 3 things that can be helpful to you in 2022 regarding your IT workforce needs.

 

 

1Outsourcing IT will fill gaps due to missing expertise. A good IT partner will have a large staff of individuals with vast credentials spread amongst their team.  When you partner with an outsourced IT company you get a collective of experience, that when added up, could be centuries worth.  That means, they’ve probably worked on a problem similar enough to what you are facing and have a solution that will work.

 

2Outsourcing your IT will provide the missing bandwidth (lack of staff) your IT Department has. It’s not always about credentials and experience.  Very often it’s simply a matter of your labor force and the workload heaped upon them.  A good IT partner understands this and will help you with projects that are routine, all the way to complex.  Imagine what projects you could be freed up to work on if your helpdesk was handled by an outsourced partner.

 

3Periodic Demand Peaks can be one of the most stressful times for any department. It’s no different for IT.  You don’t have to work around the clock and worry that you’re still not going to meet your deadlines.  Having a relationship with a great Outsourced IT partner in your back pocket will be handy when these periodic demand peaks arise.  In fact, if you have months of the year planned out in advance that you can reserve their services, they will be ready to assist you in getting your job done when these months roll around.  If it’s impossible to predict when these peak times will arise, that shouldn’t be a problem either.  Just let your IT partner know that you plan on reaching out to them when these projects come about, and they should be able to make it work.

 

One of your goals for 2022 should be to interview IT firms and establish a partnership with the one that fits your needs.  Whether you need a fulltime partner, or someone to help during your busy times, having this relationship will pay dividends.  We suggest partnering with someone local that can come in person if you need them.  Our service area includes the entire state of Utah as well as Clark County NV.  To begin a relationship with us at Les Olson IT, simply fill out the form below and we’ll get in touch with you shortly.  We’d love to partner with you and help you achieve your 2022 goals while hopefully reducing your stress at the same time.


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Get an Outsourced IT Consult Today

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