There are several places inside of your copier where paper can become jammed. On your Sharp Copier, the touchscreen will show you an illustration of the machine’s paper paths, and where the misfeed has occurred. You can also tap the “check how to remove misfeeds” button on the screen for more detailed instructions on how to proceed.

CLEARING THE DOCUMENT FEEDER

This type of misfeed is usually very simple to clear. You should first lift the lid to check for any sign of paper near the edge of the lid. There is a roller you can spin to manually get the paper to roll out of that part of the lid. There is also a release button on the inside of the lid, which will release the bottom of the lid to expose the upper scanner. If you are unable to see the paper in the underside of the lid, there is a small compartment on the top of the lid you can check. It is accessible by a handle. Pull on the handle and the compartment will open up, allowing you to see any paper stuck inside. Once you have found the paper, removed it from the paper path, and closed the lid, your misfeed error should be cleared.[/cz_title][cz_image id=”cz_91944″ image=”14618″][/cz_image][cz_gap height=”25px”]

CLEARING THE RIGHT SIDE

If a misfeed has occurred on the right side of your machine, near the bypass tray, you can easily open up the right side of your copier to clear the page. Simply find the release lever and pull directly out. Once you have a view of the inside, you can look for the paper causing the issue. If you see the paper, but aren’t able to get it loose, you can feed it further through the paper path by manually turning the gear or lever to free the paper. Once the door is closed again, you should be able to pick back up where you left off with your copy/print job. One word of caution though, the fusing unit is located on this side of the copier. It can be very hot, so be careful not to touch it.[/cz_title][cz_gap height=”25px”]

MORE AREAS TO CHECK

If a page misfeeds further along in a print job, there are a number of other areas you can look. Watch the video below to see where you can find and how to open the various compartments on your Sharp copier.[/cz_title][cz_gap height=”25px”]

TIPS TO PREVENT MISFEEDS

Fan the Paper

If you fan your paper before loading it, it prevents multiple sheets from becoming stuck to each other. If multiple sheets feed through at once, this can cause a misfeed.

Gently Close the Paper Trays

Slowly, but firmly close the paper tray when loading your paper. When you forcefully close the trays, it can cause the paper to skew, which can make it misfeed.

Use the Correct Settings

If you load a different type of paper from what was previously in the tray, be sure to check your settings and adjust them to account for the change in paper. Having the wrong paper weight or size for the settings can cause misfeeds.

Clean the Bypass Feed Roller

If paper misfeeds frequently occur when feeding envelopes or heavy paper through the bypass tray, wipe the surface of the feed roller with a clean soft cloth moistened with water or a neutral detergent.

Use the Right Paper

Though there are many types of commercially-available paper, the use of non-recommended paper in your machine can result in misfeeds, poor image quality, and even damage to your device. Check your user manual for specific paper recommendations.[/cz_title]

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The good news is, there’s a better way! If you have a Sharp Copier with Card Shot, you can use it to copy both sides of a card onto a single page, and even scan them into your computer to store them digitally. In this article we will walk you through the steps of making a Card Shot Copy on your Sharp Copier, the steps will be similar for scanning.[/cz_title][cz_gap height=”25px”]

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Did you know that even when you’ve fixed the problem that caused the error, you still need to clear the error code in order to get your copier to come back online? It’s a little-known fact that can help keep a lot of frustration at bay in the future. Our technicians are always happy to help so never hesitate to call us for service so we can get you back up and running as soon as possible, but for those times when you’re up against a deadline, you might want to try the following trick first.

The most common error codes copy machines display happens when you have a paper jam. On Sharp machines, this code is “H5-01.” We’re sorry to say that if you’re very familiar with this code, it might be time for your machine to be serviced as frequent paper jams are a sign there might be a bigger problem with your copier/printer.

However, for common errors like the H5-01 paper jam error message, you can use a general code to clear most errors — it’s the same code the pros use. Because paper jams and other errors do happen from time to time, it is good to know how to fix the problem and clear the error code yourself so you can get back to work faster instead of having to wait for our service technician to visit. The first thing you need to do is find out what the error means. For the common H5-01 error, for example, your machine is telling you it has detected five paper jams in the exact same place in a row. For issues like paper jams, your copier will shut itself down and will not run a print job until you have first cleared the paper jam and then cleared the error code.

To do this, you can enter a general “clear code” that can be used for simple, common errors, like the paper jam your are experiencing. After fixing the initial problem that caused the error, like removing the jammed paper, follow these steps:[/cz_title][cz_gap height=”25px”][cz_stylish_list id=”cz_57407″ items=”%5B%7B%22title%22%3A%22Make%20sure%20the%20copier%20is%20turned%20on%20and%20in%20%E2%80%9Ccopy%20mode.%E2%80%9D%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22On%20the%20control%20panel%2C%20find%20the%20home%20screen%20button.%20In%20tablet%20style%20displays%20it%20looks%20like%20an%20icon%20of%20a%20house.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22Click%20on%20the%20home%20screen%20button%20twice.%20This%20action%20takes%20you%20to%20a%20display%20that%20shows%20your%20page%20count%20and%20toner%20levels.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22In%20the%20bottom%20right-hand%20corner%20of%20the%20display%20screen%2C%20find%20the%20version%20number%2C%20which%20is%20actually%20a%20button.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22You%20will%20click%20on%20this%20version%20number%2C%20which%20brings%20up%20a%20keypad.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22Enter%20this%20code%3A%209*8%237%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22The%20above%20code%20takes%20you%20to%20a%20simulation%20screen%20with%20various%20numbered%20options.%20Select%20%E2%80%9CNo.%2014%3A%20Fuser%20Trouble%20Cancellation%E2%80%9D%20(either%20type%20it%20in%20or%20touch%2C%20depending%20on%20the%20type%20of%20control%20panel%20your%20machine%20has)%20and%20click%20on%20the%20%E2%80%9CStart%E2%80%9D%20button.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22On%20the%20next%20screen%2C%20you%20will%20be%20asked%3A%20%E2%80%9CAre%20You%20Sure%3F%E2%80%9D%20Select%20%E2%80%9CYes%E2%80%9D%20and%20then%20click%20the%20%E2%80%9CExecute%E2%80%9D%20option.%22%2C%22icon_type%22%3A%22icon%22%7D%2C%7B%22title%22%3A%22The%20Clear%20All%20button%20(or%20the%20%E2%80%9CCA%E2%80%9D%20button)%20will%20restart%20the%20machine%20and%20everything%20will%20go%20back%20to%20normal.%22%2C%22icon_type%22%3A%22icon%22%7D%5D” default_icon=”fa czico-193-checked” cz_stylish_list=”” sk_icons=”font-size:20px;color:#ba0230;”][cz_gap height=”25px”][cz_title id=”cz_55940″ cz_title=””]Using this same process, you should be able to clear most of the common error codes yourself. Just remember to use the general clear code: 9*8#7. And don’t worry, when you are in this menu, you are in a client safe mode, so whatever you input into the machine will be just fine.

Always remember, if you run into trouble or feel you have made a mistake, we are here to help you solve any of the problems that can come up with your copier. If these instructions don’t work for you, you have an older style copy machine, or you just like talking to our friendly service techs (hey, we love to speak to our customers!), please hop on a phone call with us.

Our experts are always available to walk you through the process of clearing error codes, even for the most common, simple problems. We recommend you write down the error code exactly as you see it on the display in order for us to best assist you. It is also helpful if you make the call while you are near your copy machine so we can walk you through the steps you’ll need to clear your error message. And before you call, try turning your copier off and then on again, as this sometimes can clear an error message on its own and get you back to work sooner. If you still see an error message, please call and let our expert service technicians assist you. That’s what we’re here for![/cz_title][cz_gap height=”60px”]